Area covered by deliveries - Tax-Free deliveries
The Products are deliverable only if the country of delivery is listed as such in the Delivery Area specified on the nabaztore website link. All orders are invoiced inclusive of all taxes. Customers qualify for refunds of French taxes applicable to the Products ordered from their country of residence only where they qualify for tax-free status on such orders in the said country.
Violet reserves the right to refuse any request for tax exemption which does not fulfil the conditions set out in the present general terms of sale and those required by customs authorities. Any request relating to tax exemption and/or intracommunity VAT must be made subsequent to invoicing of the relevant Product(s). If the Customer is a private individual or other entity not registered for VAT, and a member of an EC country, the Customer must pay the list price inclusive of all taxes including shipping charges where applicable. If the Customer is an entity registered for VAT (specifically, non-French companies located in a Member State of the European Union), the Customer should send Violet a copy of the order on headed notepaper from the registered entity or company, on which the company VAT number should feature in full.
On receipt of such proof and after verification of the intracommunity VAT number, a VAT-exempt invoice will be sent with a refund in the form of a cheque made out in the sum of the VAT paid on the invoiced Products. Violet reserves the right to refuse any request for tax exemption which does not fulfil the conditions set out in the present general terms of sale and those required by customs authorities.
In the event of a Customer placing an order or ordering a Product for delivery to a country other than their country of residence, the Customer is deemed to be the importer of the Product(s) in question. All customs and import duties and other local and/or state taxes payable are the sole liability of the Customer. Customers are responsible for requesting information from relevant authorities about entry conditions for Products ordered and for carrying out any relevant declarations and/or payments to the competent national authorities. Customers are also responsible for verifying conditions for the import and use of Products or Services that they are planning to ship, with the relevant local authorities. Customers should also check that the manufacturers' technical specifications comply with applicable national legislation. In no circumstances can Violet be held liable in the event of Customers failing to comply with legislation in the country into which they have brought the Products. Specifically, if the Customer arranges for delivery outside the deliverable area, and with the agreement of Violet, the Customer is required to carry out payment of all taxes, fees, or other sums payable in respect of private copying or any other aspect of intellectual property rights to the relevant national authorities. Customers must obtain information with respect to the applicability to Products ordered of any such taxes, fees or other sums as well as the amount of same and the formalities for declaring and paying said sums to the authorities so empowered for the place of delivery.

Checking Products delivered
Delivery | Customers are required to check the condition of packaging and that the Product is as ordered. Any claim in respect of visible defects or non-conformity of the Product delivered must be made by the Customer within three working days of the Product being delivered to the Customer by registered letter to Violet SA, 18 rue du Faubourg du Temple, 75011 Paris. Where relevant, Customers should enclose with this claim a copy of a letter sent to the delivery company or of the "damage report" or "incident report" form supplied by the delivery company. If the incident is not related to shipping, a return reference number may be requested by e-mailing Violet's customer service department at the following e-mail address: store@nabaztag.com If no claims are submitted within the aforementioned time period, Products delivered are deemed to have been accepted by the Customer in proper condition. No Product may be exchanged without it being returned to Violet in the same condition as it was delivered to the Customer by Violet. Specifically, no seals must have been broken on the Product. Prior to any return of a Product to Violet, Customers must in all cases contact Violet's customer service department at the following e-mail address: store@nabaztag.com for a return reference number which must be clearly marked on the returned Product package. Any Product returned without a return reference number will be refused and returned to sender. Returns are to be carried out as specified below. These precautions in no way affect Customers' statutory rights and guarantees and the exercise of the right of retraction. Reservations | For deliveries carried out by the delivery company, if the package is delivered opened and/or damaged. Customers may accept or refuse the package. If the Customer or their agent decides to accept delivery, the Customer must note "written reservations" to be countersigned by the delivery personnel and complete an "incident report" as specified in the delivery company's terms and conditions. This form must be sent off so that Violet can begin enquiries and make a request for compensation where applicable. If the Customer or their agent prefers to refuse the goods, in addition to the "written reservations" to be noted, the Customer must also ask the delivery company to return the package to Violet with a "damage report". Violet requests that Customers keep a copy of this form. For delivery carried out by other delivery companies and regardless of whether or not the Customer accepts the delivery, for any opened and/or damaged packages, the Customer must note "written reservations" on the delivery company slip and inform both Violet and the delivery company of these by letter within three (3) working days of the delivery. Some delivery companies may carry out an inspection at the delivery address to check the condition of the package delivered prior to pick-up and possible return to the after-sales department with an incident report. Mistaken delivery | If a Customer receives a delivery destined for someone else, Violet requests that they keep the package 'as is' and notify Violet's customer service department immediately, by filling the form at http://store.nabaztag.com/contact_us.php Products delivered are not those ordered: If the Products delivered do not correspond to those ordered, Customers may make a claim to Violet's customer services department by filling the form at http://store.nabaztag.com/contact_us.php Return arrangements |Violet undertakes to rectify problems encountered by Customers as quickly as possible. To ensure the return process is carried out as smoothly as possible and that manufacturers can diagnose and correct any problems, return requests should be carried out directly supplying details of the reasons for the return to the following Violet customer service department e-mail address support@nabaztag.com A return number will be supplied with a prepaid franking label to be affixed (for some specific instances of error or non-conformity).
Violet hereby informs Customers that they may request certain documents relating to the package. Customers must therefore remain in possession of all items received (including packaging) until all claims have been fully dealt with. For complete order returns (Documents + Product): Violet recommends additional packaging round the original Product packaging since Violet can only accept Products sent back complete (accessories, guarantee form, drivers, manuals, cover, etc) in their original packaging and with all items intact and in good condition. Customers must enclose a copy of the invoice with the return. No reimbursement or exchange will be carried out if the Customer has damaged the Product or returned it incomplete. Where no pre-paid franking label has been supplied, Customers must return the Product as follows:
- declaring Product value as stated on the purchase invoice;
- ensuring full insurance cover for return transport in the amount stated on the purchase invoice.
On receipt of a justifiable claim, Violet will allocate a return number to the relevant Products, which will be forwarded to the Customer.
For errors in delivery and mismatched Products, Customers will be sent a pre-paid franking label by mail to pay for return of these Products at Violet's expense (unless Violet arranges for their return from the delivery address by a delivery company, depending on the outward means of shipping for the Product). Where no pre-paid franking label is provided, returns should be sent as soon as possible to Violet's after-sales service in their original packaging and complete with accessories, instructions, etc in good condition, with the return number clearly marked on the package and the return slip enclosed. In all circumstances, Customers should ensure they use appropriate packaging for returns.

Retraction period
The retraction period granted to the Customer with respect to purchase of goods is 7 (seven) clear days from the date of receipt of their order. During this time, the Customer may, at their expense and with no other penalty incurred, return Product(s) with which they are not satisfied. In this case Customers may choose either to be refunded for the price paid in exchange for returning the Product(s) or to receive a Product in replacement of that ordered. Products returned at the Customer's expense must be in perfect condition as delivered by Violet.

Guarantee and After-Sales service
In all circumstances, Customers benefit from one year guarantee (after day of purchase) against hidden defects: in the event of a manufacturing defect in the Product making it unsuitable for use, Customers may make a claim to Violet after-sales service by at support@nabaztag.com . Some Products on sale may be covered by another manufacturer's guarantee. In such cases, in order to benefit from this guarantee, Customers must return the Product to Violet at their own expense and enclose the original invoice. In such cases Violet undertakes to send the Customer a Product in proper working order, either a new replacement (unless the item is not in stock) or return the original Product once it has been repaired by the manufacturer. If the item is out of stock and it is not possible for the manufacturer to repair the Product, the Customer will be offered a similar replacement Product or a refund on the original Product.